At UTILITY POWER SOLUTION, we strive to provide exceptional service and customer satisfaction. We understand that circumstances may change, and you may need to cancel or reschedule your service appointment. Our cancellation policy is designed to be fair and accommodating while ensuring that we can continue to serve all our clients effectively.
Installation, Configuration, and Optimization Services:
- Cancellation and Rescheduling:
- You may cancel or reschedule your service appointment up to 24 hours before the scheduled time without incurring any fees.
- Cancellations or rescheduling requests made less than 24 hours before the appointment will incur a cancellation fee of $10.
- No-shows or cancellations at the time of service will be charged the full service fee.
Diagnostic and Troubleshooting Services:
- Cancellation and Rescheduling:
- You may cancel or reschedule your diagnostic or troubleshooting appointment up to 24 hours before the scheduled time without any fees.
- For cancellations or rescheduling requests made less than 24 hours before the appointment, a cancellation fee of $10 will be charged.
- No-shows or cancellations at the time of service will result in a charge for the full service fee.
Firmware Updates and Maintenance Services:
- Cancellation and Rescheduling:
- Firmware update and maintenance appointments can be canceled or rescheduled up to 24 hours in advance without incurring any fees.
- Cancellations or rescheduling requests made less than 24 hours before the appointment will incur a cancellation fee of $10.
- No-shows or last-minute cancellations will be charged the full service fee.
Network Expansion and Upgrade Services:
- Cancellation and Rescheduling:
- You may cancel or reschedule your network expansion or upgrade appointment up to 48 hours before the scheduled time without any fees.
- For cancellations or rescheduling requests made between 24 to 48 hours before the appointment, a cancellation fee of $75 will be charged.
- Cancellations made less than 24 hours before the appointment, as well as no-shows, will be charged the full service fee.
Customer Support and Consultation Services:
- Cancellation and Rescheduling:
- Consultation appointments can be canceled or rescheduled up to 24 hours in advance without any fees.
- Cancellations or rescheduling requests made less than 24 hours before the appointment will incur a cancellation fee of $10.
- No-shows or last-minute cancellations will be charged the full consultation fee.
How to Cancel or Reschedule:
- To cancel or reschedule your appointment, please contact our customer service team at (888) 791-2416 or email us at info@utilitypowersolution.com. Be sure to include your appointment details and preferred new appointment time, if applicable.
Refunds:
- If you cancel a service within the allowed time frame, you will be eligible for a full refund of any pre-paid fees. Refunds will be processed within 7-10 business days.
We appreciate your understanding and cooperation with our cancellation policy. This helps us manage our schedule efficiently and provide the best possible service to all our customers. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team.