Utility Power Solutions

Thank you for choosing UTILITY POWER SOLUTIONS for your modem and router needs. We strive to provide you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.

1. Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be initiated within 14 days of the delivery date.
  • Company may Chargeback any compensation paid on a Qualified Customer who terminates service within
    the initial ninety (90) days.

2. Return Process:

  • To initiate a return, please contact our customer service team at (888) 791-2416 to request a return authorization.
  • Once your return request is approved, we will provide you with instructions on how to return the item.
  • Please package the item securely to prevent damage during transit.

3. Refunds:

  • Once your return is received and inspected, we will process your refund to the original method of payment.
  • Please note that shipping costs are non-refundable, and you will be responsible for return shipping expenses unless the return is due to our error or a defective product.

4. Exchanges:

  • If you need to exchange an item for a different model or a replacement due to defects, please contact our customer service team, and we will assist you with the exchange process.

5. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
  • We may require photographic evidence of the damage or defect to process your request.

6. Non-Returnable Items:

  • Certain items are non-returnable, including:
    • Items that have been used or installed.
    • Items missing original packaging or accessories.
    • Items purchased from unauthorized resellers.

7. Restocking Fee:

  • A restocking fee may apply to returns of certain items, and this will be deducted from your refund amount.

8. Contact Us:

  • If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at (888) 791-2416.

We appreciate your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing UTILITY POWER SOLUTIONS.